Privacy Policy

1. Introduction

RNO Ensino ("we", "our", or "platform") is committed to protecting the privacy and security of our users' personal data. This Policy describes how we collect, use, store, and protect your information when using our platform.

2. Information We Collect

We collect the following information:

• Registration Data: Name, email, password (encrypted), and profile photo
• Content and Interaction Data: Comments, notes, community participation, and user-generated content (including images)
• Progress Data: Enrolled courses, watched lessons, progress, and certificates
• Usage Data: Access logs, device, IP address
• Payment Data: Processed by secure gateways; we do not store full card details

3. How We Use Your Information

We use your data to:

• Provide access to courses and content
• Personalize your experience
• Allow content publishing (such as comments and images)
• Manage communities and user interactions
• Send notifications and updates
• Improve the platform
• Ensure security and prevent abuse
• Comply with legal obligations

4. User Generated Content

Our platform allows users to publish content, such as comments and interactions.

To keep a safe environment:

• Offensive, abusive, illegal, or inappropriate content is not allowed
• Users can report inappropriate content
• Users can block other users
• Reported content is reviewed and removed when necessary
• Accounts violating the rules may be suspended or removed
• The platform team reviews reported content within 24 hours

5. Information Sharing

We do not sell personal data. We may share:

• With instructors (educational data)
• With providers (infrastructure, payments, email)
• When required by law
• To protect the platform

6. Use of Photos and Media

If a user chooses to upload images (such as profile photos or community content), the app will access the device photo library only with permission.

These images are used exclusively for:

• Profile personalization
• Participation in platform content

7. Data Security

We apply measures such as:

• Data encryption
• HTTPS/SSL
• Access control
• Continuous monitoring
• Backups

8. Your Rights

You may:

• Access your data
• Correct information
• Request deletion
• Request portability
• Withdraw consent

9. Cookies

We use cookies for:

• Authentication
• Sessions
• Usage analytics

10. Data Retention

We retain data only as long as necessary or as required by law.

11. Minors

Our platform is not intended for children under 13.

12. Changes

We may update this policy. We will notify relevant changes.

13. Legal Compliance

We comply with LGPD (Law No. 13.709/2018).

14. Contact

• 📧 Email: privacidade@rnoensino.com.br
• 📧 Data Protection Officer (DPO): dpo@rnoensino.com.br